How can I cancel my Ela’f product order?
You can cancel your order by sending an e-mail to elaf@elafistanbul.com.
In how many days can I return or exchange my Ela’f product?
Your return period is 15 days from the date your product was delivered to you.
Will I pay for the return/exchange shipping of my Ela’f product?
Shipping costs for returns and exchanges belong to the customer.
How long after making the return process will the fee be refunded to me?
The refund of the products received by us is made within 7-10 working days in the same way as the payment was made.
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